Senior Customer Success Manager
Northbank Software · Manchester (hybrid) · £60,000
Hook
Most customer success roles hand you a renewal number and a dashboard. This one hands you the thirty accounts that matter most to Northbank Software, and the authority to decide how we work with them.
Interest
You will own renewals and expansion across our enterprise portfolio, accounts between £50,000 and £200,000 ARR, from forecast through to the commercial conversation. Nobody else runs that conversation for you.
You will also set the engagement model the rest of the team follows, and mentor two junior CSMs who will learn how to handle an enterprise account by watching how you handle yours.
Desire
We take usage data seriously here. You will have the instrumentation to see an account drifting weeks before it shows up in a conversation, and the remit to act on it rather than escalate it. When a recurring problem is costing us renewals, you are the person who takes that to Product, and it gets prioritised.
Must-haves (capped at three)
- You have taken enterprise SaaS customers through a full renewal cycle and owned the commercial conversation yourself.
- You are comfortable reaching a judgement about an account from its usage data.
- You have supported or mentored less experienced colleagues.
Package
£60,000. Permanent, full time. Manchester, hybrid with three days on site.
Call to action
If you have run enterprise renewals and want a portfolio you can actually shape, send us your CV. We reply to every application within five working days.